Louis-Marie SERVEAU

• Information Systems and process for SME (Small and Medium Enterprises) for new customers.
• Build (implementation of new projects) and Run (ensuring proper functioning and use of information systems by teams).
• Development of digital solutions. Customer journey UX/UI redesign. Process automation.
• Compliance with regulatory environments (anti-money laundering).
• Liaise with international teams in America/Asia (Compliance, Legal, Risk, Tech).
• Collaboration and support for internal sales teams and 3 external service providers.
• Coaching of work-study students and employees.
• Creation and follow-up of roadmaps to steer the department's long-term activity.
• Regular reporting to management on acquisition trends and improvements to meet sales targets.

• To advice customer and offer him a customized service.
• One-to-one personal sales approach.
• To develop the value-added sales.
• To develop customer loyalty.

• Developing digital app & tools.
• Monitoring of marketing campaigns ROI.
• DQM Project Manager (Data Quality Management) with the Kering group and subsidiaries.
• Running digital customer project in the 194 boutiques.
• Customer analysis and CRM KPI monitoring.
• Organization of VIC events.

• Fashion week’s showrooms.
• Supporting B2B clients throughout the buying process.
• Managing B2B customer’s budget.

• Store management
• POSM
• Stock management & replenishment
• Wine tastings annimations

• Digital marketing
• Community management and social network follow-up
• Business relationship development
• Phoning
• Trade fairs