Professional situation
Professional aspiration
Summary
https://www.linkedin.com/in/raphael-mnta/
Professional experiences
Operations strategy analyst intern
DOCTOLIB , Nantes - Stage
From September 2024 to Today
• Optimized Customer Care processes and reorganized the department, resulting in a 4-point increase in NPS
• Supported the deployment of an AI solution for clients, monitoring impacts on Customer Care and Tech departments
• Conducted strategic analysis to improve Customer Care team performance in France, Germany, and Italy
Consultant intern in lobbying & public affairs
COMMUNICATION & INSTITUTIONS , Paris 2 - Stage
From July 2024 to August 2024
• Developed stakeholder mapping and sectoral environmental analysis
• Conducted legislative, political and economic monitoring for the Energy, Tech, and Education sectors
• Drafted executive summaries, business proposal and position papers with strategic recommendations for clients
Middle office analyst - transfer agent
CACEIS BANK LUXEMBOURG , Luxembourg
From July 2022 to December 2022
Additional training
Master in Management (PGE)
emlyon - Consulting
2021 à 2025
Associations
Bureau des Etudiants
https://www.linkedin.com/company/bureaudesélèvesemlyonbusinessschool/posts/?feedView=all
Délégué de Promotion et Responsable Diplomation
Degree
Skills
Hobbies
- Natation
- Politique
- Innovation
linkedin